Know your rights as a user of tourist services and products
Therefore, as consumers, tourist users enjoy, in addition to general rights, a specific protection regulated in article 30 of the Tourism Law of Catalonia:
a) Receive objective, prior, accurate and complete information on the conditions of provision of the services offered to them.
b) To receive the tourist benefits and services in the conditions offered or agreed with the company or the lending person, or in the conditions that correspond to the category of the tourist establishment.
c) Obtain the documents accrediting the terms of the contract and the invoices for the paid services, issued in accordance with current regulations.
d) To have guaranteed their security and that of their goods in the establishments and services they use, in the terms established by law.
e) Guaranteed tranquility and privacy, in accordance with the characteristics of the establishment they use and the environment in which they are located.
f) To formulate the claims that they consider pertinent and to obtain without delays the official sheet to raise them and the suitable orientation to fill it.
g) To request and obtain the actions of the arbitration bodies regulated by the applicable legislation.
h) To request and receive the assistance of the tourist administrations, when necessary for the defense of their rights as tourist users, regardless of their origin and their destination and without prejudice to the powers of other bodies and authorities.
i) Request and receive quality tourist information in the establishments they use and in the Tourist offices